If you choose to close or archive your account, the information will be removed over time. We can't do this instantly because we need to maintain the records for a limited amount of time (usually 3 to 5 years) to check against fraudulent users.

As part of our commitment to regulated gambling, if you join with an email address and tell us you are either underage or live in an unsupported country, we need to ensure that the same email can not simply delete their account and make a new one claiming to be a different age or from a different location, for example.

You can archive your account from the Account Settings page 👉

If you're looking to take a break from gambling, it's also possible for you to freeze your account for a specific period of time, or even permanently.

You can see more about this on our Responsible Gambling page.