Rivalry is a big advocate for Responsible Gambling, as it is very important to us that you have fun and gamble within your means.
If you believe you have a gambling problem or would like to take a break from gambling, we can help. One of the ways we can help is through our Responsible Gambling page.
The Self-Exclusion option to freeze your account is available for you and all players. Let's see how this tool works 🤗
How does freezing my account work? ❄️
This feature allows you to opt out of Sportsbook and Casino usage temporarily or permanently. You can still withdraw your funds at any time, but you won't be able to use Sportsbook or Casino betting.
Please be careful when setting this up!
We respect the choices made through our RG page, even if made accidentally or if you’ve changed your mind. Feel free to reach out at any moment 🙌
My account is frozen; what should I do? ☃️
Once opted in, your account will remain frozen until the duration expires. You'll see a message about the status of your account and what you can access when you log in.
After a freeze expires, you will need to talk to our Support team to have it removed.
You can contact us through live chat on the site (Help > Contact Support) or by writing to [email protected]
Our Support will be able to see the details of your account and help you reactivate it. Remember, we'll need to wait until the self-exclusion period is entirely over in the system before moving on.
If you have frozen your account temporarily, it will take 24 hours for the change to reflect on your end after our Support team reactivates the account.
If you have decided to freeze your account permanently, reactivating it will not be possible. We need to honour your decision to self-exclude from gambling.