Hey there! It looks like your account has been put on hold for observance. No worries, we're here to help you out and get things sorted.🫡

We should start by saying that we take your safety very seriously. Yes, we really do! We take great care to maintain the integrity of our site at all times. And to achieve that never-ending goal, we implement several measures throughout our systems.

Some of these measures can put accounts on hold. When an account is on hold, its features, like placing bets or requesting withdrawals, are suspended partially or entirely.

Most of the time, we can easily solve this. Let's dig deeper into it! 👀

Our system applies holds when it detects something odd. It could range from technical errors to stuff that goes against our regulations as a licensed betting site.

Most of the time, it's no big deal! Maybe it's just a hiccup in the automated verification process. If this happened after you submitted your documents, we need a human to check.

Sometimes, we'll need to examine the hold more thoroughly. Don't worry, though! Our specialists are always in the loop and will stay in touch with you throughout the process.

First, we need to conclude our investigation into the issue. While we check what's going on, the funds in your balance, especially the amount you deposited, [will be safe].

Then, after our experts' analysis, we'll be able to tell you more. If you didn't engage in prohibited practices, there's no need to worry! Do keep in mind that we reserve the right to adjust the account's balance if there's a breach of our terms.

Any unsettled bets will follow their usual course while we check this for you. Bets can be settled as win, loss, or cancelled, depending on the event's outcome and according to our betting rules.

We'll be able to tell you more after the analysis from our experts. In very specific cases, our terms contemplate the right to void bets or winnings at our discretion if there's a breach.

Right after reading this article, please contact our Support team for assistance. They are able to see the specific details of the hold and inform you of the next steps.

Then, you can sit back and relax while we do all the work! We'll follow up through a ticket that will be visible to you. You'll also be notified via chat and email as soon as we have an update to share.

Once our Support team issues a ticket for your case, one of our account specialists will update you within 24 hours.

Now then, this doesn't always mean the account will automatically be reactivated within that time. It means that our specialist will be able to tell you more about the hold and the next steps. Thank you in advance for your cooperation. 🙇

The short answer is no! Please don't create a new account while waiting for your main account to be checked. This is strictly prohibited.

Creating more than one account is a breach of our rules and can lead to your account being closed permanently. We don't want this to happen to you!